Overview
At Loud(y), customer satisfaction is our priority. We want you to feel confident in your purchase and enjoy a smooth shopping experience. This Refund and Returns Policy explains the conditions under which returns, refunds, or exchanges may be requested for our physical products.
Returns
We accept returns within 14 days of delivery, provided that the item is unused, in its original packaging, and in the same condition in which you received it. Products such as instruments, accessories, and sheet music must be free from damage, wear, or signs of use to qualify for a return.
Non-Returnable Items
Certain products cannot be returned for hygiene or practical reasons. These include:
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Opened sheet music books
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Used percussion tools
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Items damaged due to misuse or negligence
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged during delivery, or incorrect. If you need an exchange, please ensure that the product is unused and returned in its original packaging.
Shipping for Returns
Customers are responsible for covering the shipping costs when returning an item, unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service to ensure your return reaches us safely.
Policy Updates
Loud(y) reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page for transparency.